Cancellation & Refund Policy

Last updated: May 25, 2026

Overview

Yoresa Reserve offers flexible cancellation policies to suit different booking types. Each provider selects a cancellation policy for their listing, which is clearly displayed before you book.

Standard Cancellation Policies

Flexible

Best for: Last-minute bookings, short stays

  • • Full refund if cancelled 24+ hours before check-in/start time
  • • 50% refund if cancelled less than 24 hours before
  • • Guest service fee refunded for cancellations within 24 hours of booking

Moderate

Best for: Weekend trips, short-term rentals

  • • Full refund if cancelled 5+ days before check-in/start time
  • • 50% refund if cancelled 2-5 days before
  • • No refund if cancelled less than 2 days before
  • • Guest service fee refunded for cancellations within 48 hours of booking

Firm

Best for: Weekly rentals, equipment hire

  • • Full refund if cancelled 14+ days before check-in/start time
  • • 50% refund if cancelled 7-14 days before
  • • No refund if cancelled less than 7 days before
  • • Guest service fee non-refundable after 48 hours

Strict

Best for: High-demand periods, luxury properties

  • • Full refund only within 48-hour grace period after booking (if check-in is 14+ days away)
  • • 50% refund if cancelled 7+ days before check-in
  • • No refund if cancelled less than 7 days before
  • • Guest service fee non-refundable

Non-refundable

Best for: Discounted rates, last-minute deals

  • • No refund on cancellation (except provider cancellation)
  • • Discounted price (typically 10-20% off standard rate)
  • • Full refund if provider cancels or Yoresa approves exceptional circumstances
  • • Guest service fee non-refundable

Provider Cancellations

If a provider cancels a confirmed booking:

  • Guest receives full refund including guest service fee
  • Yoresa may help find alternative accommodation/listing
  • Provider may be charged a cancellation fee
  • Provider's listing ranking may be affected
  • Repeated cancellations may lead to account suspension

Exceptional Circumstances

Yoresa may approve refunds outside standard policy for:

  • Severe weather or natural disasters
  • Government travel restrictions or border closures
  • Serious illness or medical emergency (documentation required)
  • Safety issues at the property/location
  • Listing significantly not as described
  • Provider unable to fulfil booking

How to Cancel

To cancel a booking:

  1. Go to your My Bookings in guest dashboard
  2. Select the booking you wish to cancel
  3. Click Cancel Booking
  4. Review refund amount based on cancellation policy
  5. Confirm cancellation

Refund is processed to original payment method within 5-10 business days.

Disputes

If you disagree with a cancellation outcome or refund amount:

  • Open a dispute through your booking details
  • Provide evidence (photos, messages, receipts)
  • Yoresa Admin reviews within 3-5 business days
  • Decision may include full/partial refund or payout adjustment

Admin Discretion

Yoresa Admin reserves the right to:

  • Override cancellation policy in exceptional cases
  • Issue full or partial refunds at discretion
  • Split payout between guest and provider based on evidence
  • Waive Yoresa fees manually for customer service
  • Suspend listings or accounts for policy abuse

Contact Support

For cancellation assistance, contact Yoresa Support attrust@yoresa.com