Yoresa Reserve Guest Terms

1. Role of Yoresa

Yoresa Reserve is a marketplace that connects guests and customers with independent providers of accommodation, spaces, services, equipment, vehicles, and experiences. Yoresa is not the owner or operator of the listed properties, services, or experiences unless clearly stated.

Yoresa Reserve helps protect both guests and providers by keeping bookings, payments, and disputes on-platform through our secure payment system.

2. Guest Responsibility

As a guest, you are responsible for:

• Providing accurate booking details and information
• Checking listing details, photos, reviews, and policies before booking
• Attending at the agreed time and date for your reservation
• Respecting provider rules, property guidelines, and facility restrictions
• Using the service, property, or equipment responsibly and carefully
• Not damaging property, equipment, or facilities
• Not using Yoresa for fraud, abuse, harassment, illegal activity, or unsafe conduct

3. Payment

Guests pay securely through Yoresa Reserve using our protected payment system. The total price will be clearly shown before you complete payment.

The total may include:

• Provider's base price for the booking
• Yoresa guest service and protection fee
• Taxes where applicable
• Payment processing costs where applicable

Yoresa may hold and control the payment through a regulated payment partner until the booking starts, check-in is confirmed, or the service is completed. Payment is released to the provider after the relevant booking milestone is reached.

4. Guest Service and Protection Fee

Yoresa charges a guest service and protection fee (currently 2% of the booking subtotal) to support:

• Secure platform operation and maintenance
• Booking management and confirmation systems
• Customer support and assistance
• Dispute handling and resolution
• Fraud prevention and security measures
• Payment processing administration

5. Cancellations and Refunds

Each listing has a cancellation policy chosen by the provider. You will see the exact policy before booking. Our standard policy types are:

6. Provider Cancellation

If the provider cancels before the booking starts, you will receive:

• Full refund, including the Yoresa guest service fee, OR
• Option to rebook another available provider or listing where possible

7. Disputes

You may open a dispute if:

• Provider does not honour the booking
• Listing is materially different from what was advertised
• Provider refuses access or service without valid reason
• Safety, fraud, or serious quality issues arise

Yoresa Admin can pause provider payout while investigating disputes to protect your interests.

8. Guest Misconduct

Yoresa may suspend or ban guests who:

• Abuse providers or behave disrespectfully
• Cause damage to property or equipment
• Make fraudulent claims or false reports
• Fail to attend bookings repeatedly without valid reason
• Breach platform rules or terms
• Attempt to bypass Yoresa payment system

9. Off-Platform Payments

Guests must not pay outside Yoresa for bookings that originated on Yoresa Reserve. Off-platform payment reduces your protection and may lead to account restriction. Always book and pay through Yoresa for full protection.

10. Reviews

Guests may leave honest reviews after completed bookings. Reviews must not be:

• Abusive, discriminatory, or harassing
• Fake, manipulated, or misleading
• Defamatory or intentionally harmful

11. Contact and Support

For questions about these terms or assistance with bookings, contact Yoresa Support attrust@yoresa.com